Transform Your Precious Memories Forever

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Privacy Policy

Effective Date: January 1, 2024

Information We Collect

We collect information you provide directly, including name, email, phone number, project details, and photos submitted for restoration services.

How We Use Your Information

Your information is used to provide restoration services, communicate about your project, process payments, and improve our services. Photos are processed solely for restoration purposes.

Data Security

We implement industry-standard security measures to protect your personal information and photos. All digital files are encrypted during transmission and storage.

Data Retention

Customer photos and personal information are retained for 90 days after project completion, then securely deleted unless you request longer retention.

Your Rights

You have the right to access, update, or delete your personal information. You may withdraw consent for marketing communications at any time.

Contact Information

For privacy-related questions, contact us at [email protected] or +1 (212) 555-0847.

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Terms of Service

Effective Date: January 1, 2024

Service Agreement

By using RefinedRetakes services, you agree to these terms. We provide photo restoration services as described on our website and in project consultations.

Customer Responsibilities

Customers must provide accurate project information, ensure they own rights to submitted photos, and make timely payments for services rendered.

Service Delivery

Restoration timelines are estimates based on project complexity. Rush services are subject to availability and additional fees. We guarantee satisfaction with unlimited revisions.

Payment Terms

Payment is due upon project completion. We accept major credit cards and digital payment methods. Refunds are provided per our satisfaction guarantee policy.

Intellectual Property

Customers retain all rights to their original photos and restored images. We do not use customer photos for marketing without explicit written consent.

Limitation of Liability

Our liability is limited to the service fee paid. We maintain insurance for photo handling but recommend customers maintain their own insurance for valuable items.

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Cookie Policy

Last Updated: January 1, 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and understand how you use our site.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security.

Analytics Cookies: Help us understand website usage patterns to improve our services.

Marketing Cookies: Used to provide relevant advertisements and track campaign effectiveness.

Managing Cookie Preferences

You can control cookie settings through our consent banner or your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services like Google Analytics that set their own cookies. These services have their own privacy policies.

Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated effective date.

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DMCA Policy

Effective Date: January 1, 2024

Copyright Respect

RefinedRetakes respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We only process photos with customer authorization.

Customer Certification

By submitting photos for restoration, customers certify they own the photos or have proper authorization to request restoration services.

Copyright Infringement Claims

If you believe your copyrighted work has been used without permission, please notify us immediately with detailed information including proof of ownership.

Notification Process

Send DMCA notices to [email protected] including:

• Description of copyrighted work
• Location of alleged infringement
• Your contact information
• Statement of good faith belief
• Statement of accuracy under penalty of perjury
• Physical or electronic signature

Counter-Notification

If you believe content was removed by mistake, you may submit a counter-notification following DMCA procedures.

Contact Information

DMCA Agent: Legal Department
Email: [email protected]
Phone: +1 (212) 555-0847

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GDPR Compliance

Data Protection Commitment

Legal Basis for Processing

We process personal data based on:

• Consent for marketing communications
• Contract performance for service delivery
• Legitimate interest for business operations
• Legal obligation compliance

Your GDPR Rights

Right to Access: Request copies of your personal data

Right to Rectification: Correct inaccurate personal data

Right to Erasure: Request deletion of personal data

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Receive your data in structured format

Right to Object: Object to processing for direct marketing

Data Processing Locations

Personal data is processed in the United States with appropriate safeguards for international transfers when applicable.

Exercising Your Rights

Contact our Data Protection Officer at [email protected] or +1 (212) 555-0847 to exercise your rights.

Supervisory Authority

You have the right to lodge complaints with relevant data protection authorities regarding our data processing practices.